| Request | Team | Telephone | |
|---|---|---|---|
| For any request or issue regarding the production environment. | Help Desk Availability: 24/7 | 1-888-800-6622 | support@payfacto.com |
| For any request or issue regarding the preproduction/staging/test environment, including test merchant add modification or deletion. | Integration Availability: Monday to Friday 9h00 – 17h00 | 1-877-341-8293 x521 | integration@payfacto.com |
| For any production merchant new setup, modification or deletion. | Setups Availability: Monday to Friday 9h00 – 17h00 | 1-888-800-6622 | setups@payfacto.com |
| For Pinpad Activations. | Activations Availability: Monday to Friday 9h00 – 17h00 | 1-888-800-6622 | activations@payfacto.com |
| For any question regarding merchant billing. | Accounting Availability: Monday to Friday 9h00 – 17h00 | 1-877-341-8293 Option 2 - English Option 3 - Accounting | accounting@payfacto.com |
| For a request regarding contracts, rates or information on products and services. | Sales Availability: Monday to Friday 9h00 – 17h00 | 1-877-341-8293 Option 2 - English Option 1 – Products & Services | sales@payfacto.com |