en:contactinfo [Wiki]

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====== Contact Us ======

===== PayFacto General Contact Information =====

<callout type="danger" icon="true" title="Emergency Contact Info">
FOR ANY EMERGENCY CONTACT US AT **1-888-800-6622** __and__ send an email to [[support@payfacto.com]]
</callout>



^Request^Team^Telephone^Email^
|For any request or issue regarding the production environment.| **Help Desk**\\ \\ Availability:\\ 24/7| 1-888-800-6622 |[[support@payfacto.com]]|
|For any request or issue regarding the preproduction/staging/test environment, including test merchant add modification or deletion.| **Integration**\\ \\ Availability:\\ Monday to Friday 9h00 – 17h00 |1-877-341-8293 x521 |[[integration@payfacto.com]]|
|For any production merchant new setup, modification or deletion.| **Setups**\\ \\ Availability:\\ Monday to Friday 9h00 – 17h00| 1-888-800-6622 |[[setups@payfacto.com]]|
|For Pinpad Activations.| **Activations**\\ \\ Availability:\\ Monday to Friday 9h00 – 17h00| 1-888-800-6622 |[[activations@payfacto.com]]|
|For any question regarding merchant billing.| **Accounting**\\ \\ Availability:\\ Monday to Friday 9h00 – 17h00| 1-877-341-8293\\ Option 2 - English\\ Option 3 - Accounting |[[accounting@payfacto.com]]|
|For a request regarding contracts, rates or information on products and services.| **Sales**\\ \\ Availability:\\ Monday to Friday 9h00 – 17h00| 1-877-341-8293\\ Option 2 - English\\ Option 1 – Products & Services |[[sales@payfacto.com]]|